Refund policy

• Orders are processed within 1–3 business days after payment is received.

• Custom or special-order items may require additional processing time. Estimated delivery times will be provided at checkout or via email.

Local Delivery

• We offer local delivery for hay, feed, and select in-store items within our delivery zone. Delivery days and fees are based on location and order size. Please contact us at (818) 242-2841 for details.

• Delivery is Monday–Saturday; no deliveries on Sundays or major holidays.

In-Store Pickup

• Free in-store pickup is available at 480 W Riverside Dr, Burbank, CA 91506.

• Orders will be ready for pickup within 24 hours unless otherwise noted. You will receive an email or phone call when your order is ready.

Shipping Rates & Carriers

• Shipping rates are calculated at checkout based on weight, dimensions, and destination.

• We primarily ship via USPS, UPS, or FedEx. Tracking information will be provided once your order ships.

• Feed, hay, and other oversized or perishable items are not eligible for standard shipping.

Shipping Restrictions

• We currently ship within the continental United States.

• We do not ship internationally or to P.O. boxes.

---

Return & Exchange Policy

General Returns

• Returns are accepted within 14 days of purchase for unused, unopened items in original packaging.

• A receipt or proof of purchase is required.

• Returns may be processed in-store or by mail. Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

Non-Returnable Items

• Perishable goods (hay, feed, treats)

• Gift cards

• Sale or clearance items

• Custom or special-order products

Exchanges

• Exchanges are available for eligible items within 14 days of purchase.

• If the requested item is unavailable, store credit will be issued.

Defective or Incorrect Items

• Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will arrange for a replacement or refund at no cost to you.

Contact Us
For questions about shipping or returns, contact:
📍 DaMoor’s Feed & Tack
480 W Riverside Dr, Burbank, CA 91506
📞 (818) 242-2841